DO YOU REALLY WANT IT!

Prof. Rajita Chaudhuri on 'DO YOU REALLY WANT IT!'
Michael Dell was in India recently. While addressing an audience he was asked, what is the secret of becoming a successful entrepreneur? His answer was something that surprised everyone. He said, “You need to be crazy!” If people call you crazy take it as a compliment for it means you are doing something that has never been done before! An entrepreneur is someone who dares to take risks, who dares to go off the beaten path. In fact, that is actually what success truly means. However, the irony is that it is success that prevents us from taking risks. Once we are successful we are too scared to change and do something different. Sticking to the same way of doing things seems to be the safest way to prevent failure. Take the case of a singer. Once his song becomes a hit he continues to make songs which are similar to the hit song, for fear that if he attempts something different it may not appeal to his fans. Same is the case with actors, painters, and even entrepreneurs! Once they find their ‘comfort zone’ seldom do they want to venture too far away from it?

However, a true business leader is one, who does not fear change, rather thrives on it! This is the only way to maintain your success, otherwise most often you may find yourself being left behind. Success comes not just when you do something different but when you continuously keep reinventing yourself. The ability to identify the changing needs with changing times is the key to long lasting and continuous success.

BE CRAZY, MAKE MONEY!



The people who can change with changing times are the ones who have a unique ability, and that is – to think different. The ability to think different keeps you ahead of others, beat competitors, and even tide over bad times. No wonder the highest rate of entrepreneurial activity took place in 2010 when the economy was in a slump (according to research done by Kaufman Foundation). Although logically starting a new business during times of recession sounds illogical, as it’s very risky to start something new and if times are bad the chances of failure become even higher, 2010 saw the highest rate of entrepreneurial activity and highest rate of innovation. It’s said when the going gets tough, the tough get going. Hence, the tough times saw the birth of the most ingenious of businesses. “Hangover Helpers” is one such business that two college boys named Regis and Kelly started. After partying all night, the next morning is the worst. You have a hangover, a messy house, and no energy to sort it out. This is where the ‘Hangover Helpers’ come in. They come with breakfast, energy drinks and cleaners who make you and your apartment sparkle once again! A simple idea, a little crazy too, but they were the first to think about it and have the courage to actually implement it, and they sure have hit the bulls eye, for these boys have been featured in Forbes magazine, on various talk shows on TV, and they have their hands full with so many hangovers to take care of!

Colonel Sanders, Founder, KFC
Alex, a marine biology student, went to visit an aquarium. And while others were admiring the different species of fishes, a business idea struck him. He realised that the most popular exhibit was the jellyfish exhibit and decided to sell jellyfish tanks! His business has been doubling its profits quarterly, and he now supplies jellyfish tanks all over the world. You could order one too from www.jellyfishart.com!

Crazy they may sound but if you look closely all these business ideas were based on a deep understanding of human needs. When Josh Opperman saw his fiancée walk out on him just three months after the engagement he was devastated sure, but not blinded with grief. He saw an interesting opportunity here. He started a website called ‘I do now I don’t‘ just to get even with his fiancée. The site, which has been featured in The New York Times, on CNN and various other mainstream media, is now a big hit. You can sell your engagement ring to other buyers at a price better than the one offered by the jeweller from whom you bought the ring in the first place. Sounds like a crazy idea, but think about it, right from the name to the ‘value for money’ proposition, everything fits so well and connects so well with the consumer and his needs. It’s a well-packaged deal!

Finally, successful entrepreneurs are those who not just had an apparently crazy idea but knew how to market that idea well too. Consider the story of this young army officer Nair, who left the army and joined his father-in-law’s handloom business. His factory used to manufacture a fabric that was dyed using vegetable dyes. As a result the colour would bleed with every wash. When he exported the fabric to US the buyer was furious when he found consumers complaining that the colour was not fast. He threatened to sue Nair. But Nair was unperturbed. He told the American buyer “Why did you not put washing instructions on the garment stating clearly that the fabric bleeds with every wash?” The buyer was confused, and then Nair explained that this was the speciality of the cloth. It was meant to look different after every wash! An article in the popular fashion magazine named ‘Seventeen’ picked up this fascinating concept and soon the fabric became a craze in the West. Now everybody wanted the ‘Bleeding Madras’ fabric. That’s the power of packaging a concept correctly. This same Nair invested in a beach property in Goa. However, the problem was that this property was located in the south of Goa, while almost all tourists went to the north of Goa. As expected no one came to his hotel. Once again he put on his thinking cap and this time came up with an advertisement, which said that the last man to walk on this beach was Vasco da Gama. It intrigued a lot of people and he says in one day he got 1,000 queries. The resort sold out and since then there was no turning back. Yes, you guessed it right. The man in question is the Founder of The Leela Palaces Hotels and Resorts (named after his wife Leela) and his property The Leela Goa is today a very successful and happening resort. However, the more interesting part is that it was at the age of 65 that Nair decided to close down his textile business and think of venturing into the hotel business. Yes, it would have sounded like a totally crazy idea at that time to think of starting something at this age when most people are planning their retirement and that too a business that he had no formal training in. But he believed in himself and today, at 91, he is one of India’s biggest success stories!

BEING CRAZY COMES WITH NO AGE LIMITS!

Captain C. P. Krishnan Nair, Founder, The Leela Group,Captain C. P. Krishnan Nair was not born rich but that did not stop him from dreaming big, even at the ripe age of 65 when he founded The Leela Group. The world is filled with similar such stories. This lady had a career in embroidery but later shifted to painting. She had no formal training but painted in her own style, drawing from memory and capturing American rural life. Initially her paintings sold for $5. In 2006 she sold one for $ 1.2 million! She was featured on the cover of Time magazine and Life magazine. Books were written on her and even a commemorative stamp was issued in her honour! What makes the story more remarkable is the fact that success came to her at the age of 80! She lived to be a 101 and in the last year of her life made 25 paintings!

He was a 52-year-old salesman of a milkshake mixer. Then one day he received an order for 8 mixers. He was intrigued for there was hardly any demand for the mixer, as it was a dying product. He went to visit the restaurant. What he found amazed him even more. The restaurant was simple with a small menu of hamburgers, fries, and beverages. He saw a potential and advised the two brothers who owned the restaurant to expand, and offered his services to become their agent and help them sell the franchisee. Six years later Ray Kroc had bought over the corporation and in a matter of time he had spread it across the world. By 2003, a McDonald’s restaurant could be found in 119 countries, making it one of the biggest restaurant companies in the world.

Ray Kroc, Predominant establisher of the McDonald’s CorporationHe started his career as a chef and then a salesman and finally had a stint in the Intelligence Service at the British Embassy in Washington. The job at the embassy was too stressful and he left it to buy a small farm and lead a calm life. However, at 37, without any formal training and any knowledge about the business, he opened an advertising agency, which we today know as Ogilvy & Mather. David Ogilvy had never written an advertisement before but he was confident of his ability of understanding people. He was the one who made Dove a huge success when he wrote a simple headline that read, “Dove is one-quarter moisturizing cream”. Many more fantastic ads came out from his agency and soon O&M was a big empire.

Colonel Sanders was 65 when he thought of a chicken recipe that he could sell to restaurants and make money. After being rejected 1,009 times he finally found success and today we enjoy his fried chicken recipe at the KFC restaurants. The old man you see on every KFC outlet is Colonel Sanders. Let that image be a source of inspiration and let it keep reminding us that success comes to those who are crazy and crazy ambitions come with no age limit! You just need to really want it!

DARE TO CHANGE THE RULES OF THE GAME?

DARE TO CHANGE THE RULES OF THE GAME?
The big players of TV are a little worried and it’s all because of a small company named Aereo, an upstart which wants to change the way we view television. No wonder all the big firms from NBC, ABC, CBS to Fox have all sued it but its CEO Chet Kanojia (who incidentally is a native of Bhopal) is not worried at all for he is absolutely sure of what he is doing. Aereo TV, simply put is an ‘online TV service’. The modus operandi of the company is simple. Kanojia has made very small antennas. Each user is assigned one antenna which grabs the broadcast-TV signals from the air and with the help of a software those signals are aired to the user. Not just this, the signal can be aired to any device which the user opts for – his mobile, his PC, or even his TV set. What this translates for the user is: a) he does not need to pay the hefty cable fees, and b) he can now watch his favourite TV programme anywhere. He could be stuck in traffic and watch it on his mobile, or in office on his PC. Kanojia saw a loophole in the copyright act and made the most of it, which is why in spite of his company being sued twice he seems undeterred and has in fact won both times. Not just that, today he is sitting on a funding of $38 million with the help of which he would spread his network, which is currently available only in New York, to 20 more cities.

Kanojia saw a gap in the system and filled it up with his service. According to him, everything will soon migrate to the Internet including TV. The youth today is more loyal to a TV programme and not a TV channel. He wanted the freedom to watch it whenever and wherever he pleased. Add to that the fact that he did not want to pay for the channels he did not watch, but under the current system he had to pay for a package. Aereo, on the other hand, gave him just what he wanted.

Whether Aereo really makes it big and becomes the next best thing is debatable and only time will tell. However, it has an important lesson for all to learn and that is ‘never fear to challenge the big players or the best ideas’. You may turn out to be a game changer.

THE GAME CHANGERS

The way students learn is going to change in times to come. Some predict that with the advent of the Internet online classrooms, one-on-one interactive sessions may become the norm and shake up the classic lecture theatre model. Scientists from Stanford have already created a platform where universities can offer their courses and students have the freedom to choose different courses from different universities. 12 leading universities have already joined this portal, giving students greater access to the best courses across the globe.

Higher education in the future will see a dramatic change. One person who has been a pioneer in this is Gene Wade, the Founder of ‘UniversityNow’ which provides university courses online at a nominal fee. The students can pace out their courses at very nominal fees. Gene Wade’s vision is to make higher education ‘debt-free’ so that students do not carry the burden of heavy loans. He wants to provide high quality and affordable education to as many students as possible. He is a man a lot of people are sitting up and noticing as he had made university as cheap as your phone and cable bills and has already got 4,000 students! Not just universities but even banks are watching his moves carefully. He is going to change a few rules in education. Just the same way as Mark Shuttleworth changed the way people buy software. If Windows (Microsoft) charged a premium for its software then Shuttleworth decided to give it for free. He named it “Ubuntu”, an African word that means ‘humanity to others’, and dared to challenge the biggest player in the market. If Ubuntu can catch and retain the attention of the consumer then it has the potential to shake up this industry too.

THE GAME SPOILERS

The smart entrepreneur needs to constantly look out for changes in the business environment and change too or else be prepared to be left behind. When people asked Michael Dell last year whether it was the end of the PC era he rubbished the idea. Even when, in 2011, the sales of the PC (personal computer) declined by 1% no one thought much about it. However, the next year sales were down by 14% and then again 14%. What took Dell and Microsoft time to realize was the fact that the consumer had

moved on. He had moved on to the ‘tablet’ or the ‘smartphone’ as a replacement for his PC. What that meant was that in the past while 95% of all desktops and laptops were controlled by Microsoft now hardly 50% of the users were using that device and hence Windows. People today would prefer an interesting app like Box, or Huddle, or even a free platform like Ubuntu than pays for Windows. The company failed to move with the times. It had such a good grip over the market yet it lost out to the fast changing times.

However, one company has been keeping up with the changing times perfectly and that is Samsung. Apple used to be the one who changed the game for many businesses. Be it portable music players or notebooks or phones, its iPods, iPads, and iPhones changed the rules for all these categories. Samsung, on the other hand, did the same for the ‘lower-price category’ in all these segments. Today, it has launched so many products of such good quality and of such affordable price that it is giving Apple a tough time to cope with it. If Apple boasted of the world’s best designers in-house then Samsung went and hired the best designers from the best places and today its products are as beautiful. It has gone on a rampage by launching numerous new products, spending $38 billion in acquisitions and keeping its employees constantly on their toes to keep innovating and creating. Apple, the original game changer, might get replaced soon if it does not keep up with the changing times. Apple has it all. It is the original king, but it needs to get real aggressive to safeguard its kingdom, before it’s conquered by someone faster!

Even though its product had faced the maximum criticism in the world yet this company in 2012 ranked No.7 in the list of ‘Most Valuable Brands in the World’ . The brand is Marlboro and its brand value was $73.6 billion, just a little lesser than Coca-Cola, which at No.6 had a brand value of $74.3 billion. The reason being as times changed so did the company and its marketing strategies. Launched as a cigarette for women it quickly changed its theme to ‘The Marlboro Cowboy’ when it saw that just marketing to women did not work. It became the most ‘masculine’ cigarette. Then, when reports started coming in of how cigarettes cause lung cancer, it added a filter, and market share increased once again. To keep the interest in the brand alive it slowly shifted from the ‘cowboy’ theme to that of ‘Marlboro Country’. Then, when government and social regulations prohibited the company from advertising, it switched to a different strategy. Glossy advertisements were changed to in-store advertisements, mail coupon promotions etc. Marlboro packets were placed near check out counters for greater visibility. The company announced annual sweepstakes through mail. You could win a few dollars off on a carton of Marlboro or even a holiday to the ‘Marlboro Ranch’. Some lucky ones even won land in Montana! The company has been on its toes all the time, very agile, very swift, and is still such a valuable brand. Ethical or not, well, we don’t debate on that but as marketers this should serve as a lesson in innovation and the rewards of innovation and of changing strategies along with the changing times. This year American TV once again saw an advertisement of cigarettes. The last one was seen in 1971, on January 1, when Virginia Slims ran its final commercial one minute before the midnight deadline of the ban. This year the cigarette used was a little different. It’s an ‘e-cigarette’, a smokeless cigarette made by a company named NJOY King. They were invented in 2003 but are becoming popular with every passing day, with sales doubling every passing year. If the trend continues NJOY may just turn out to be the ‘game changer’ and steal all the market share from right under the nose of the big tobacco manufacturers. The victory will be well deserved for the last time someone innovated a cigarette was when the ‘filter’ was introduced in 1952 or the flip-box in 1954. NJOY might make traditional cigarettes history very soon.

Times are changing at breakneck speed and if you don’t think different you could be left behind. If you don’t question and challenge the big guys you may lose out. If you don’t believe in being a game changer you could become the biggest loser. So, stop doing what you have always been doing. Be a game changer, think different and dare to change the rules of the game. It’s the best strategy of survival.

GO MOBILE!

GO MOBILE!
What do you do if you are a pizza parlour and the neighborhood where you are supposed to deliver your pizzas has people from over 200 nationalities who speak equally varied number of languages? Dubai based Red Tomato found a way to solve this problem – with the help of a fridge magnet. This magnet is connected with the bluetooth of the user’s mobile phone. He just presses the button, selects his choice of pizza online and orders it. Now it no more mattered which language you spoke; you always got the pizza you wanted. Deliveries increased by about 500%!

In 2011 IPL used the mobile phone to spread awareness about the cricket series. It used the SMS2.0 service. All those who used this app to send text messages were shown a banner ad of the series. While their message was being sent the banner ad became full screen where the user could see options like check the score, read more, download ringtones etc. The company received more than 16 lakh impressions and more than 35,000 ringtone downloads!

Lego has found a way to be relevant to the young generation and has found a way to compete with video games for market share. All you required was the special edition box of the Lego blocks, and the mobile app ‘The Life of George’ downloaded on your smartphone. The mobile app beams images which you have to make with your blocks within a time period specified by the app. With every successful attempt you move up levels. There are no estimates available of the sales figures, but it generated 294 million page impressions!

In Stockholm McDonald’s created a digital billboard on which passers-by were invited to play table tennis using their phone’s touch screen. So it was you and your mobile versus the interactive billboard. If you lasted for 30 seconds you won yourself free goodies from the nearest McDonald’s outlet. An electronic coupon was delivered on your mobile phone which could be redeemed at the nearest McDonald’s outlet, directions to which were also sent along with the coupon. 460 people played in 5 hours and 400 of them actually went and cashed their coupons resulting in increased footfall.

Talking of free goodies, now you can send a free Coke to anybody in any part of the world along with a message. Coca-Cola has installed special vending machines which can be accessed through your mobile phone. At the touch of a button a Coke bottle is delivered to who ever you want to deliver – even a complete stranger – along with a personal message. Using your phone you can even see who got your Coke and what was his reaction!

The one thing common between all these examples is the use of mobile phones for increasing customer engagement. It is the gadget of the future, and is fast becoming the most effective way for brands to reach out to their customers.

LOOK WHO MADE MONEY LAST YEAR!

Google is a very happy company this year. Its stock prices have been increasing constantly. Over the past year its stock has increased by 30%. One of the main reasons was its ability to successfully monetize its mobile user base. The company’s mobile ad division is today its second largest division. Mobile revenues have doubled from 2011 to 2012. It is precisely because of this that Facebook’s IPO fizzled last year. Just before the highly anticipated initial public offering it revealed that it was not making any significant revenue from its mobile website, in spite of more than half its 900 million members using the service on their mobiles. This year Facebook’s revenues from ads on mobile devices touched $305 million. Today, the company claims to be a ‘mobile-first advertising company’, according to its Product Director of ads Gokul Rajaram.

In the beginning of last year e-commerce website eBay estimated that it would make $10 billion in mobile revenues. By the end of 2012 the company had touched $13 billion. This year it is sure to touch $20 billion. According to its Senior Director for mobile commerce Olivier Ropars, business is all about ‘connected commerce’. It is the ability to shop anytime, anywhere and a mobile is the perfect device for that. According to him, one third of all eBay transactions are ‘touched’ by the mobile. No wonder eBay invested in mobile apps and today its mobile apps have seen a download of 120 million.

GROWTH OF DIGITAL

A few days back the South African Tourism issued a tender to find a UK agency to manage its website and digital creative for the next three years. This is a new trend that is emerging as clients are slowly but surely venturing into the online space and experimenting with new ways of promoting their goods and services. This is a trend that is worth observing as billings of advertising agencies are dropping every year. According to “Campaign Magazine”, a survey done by Nielson revealed an overall decline in billings of the top 100 creative agencies and the top 50 media agencies in the year 2012. The largest media agency, WPP owned MediaCom too posted a billing of £1.1 billion this year which is huge. However, considering the fact that this figure is 9.2% lower than 2011 once again highlights the fact that traditional advertising is changing.

Interestingly, last year (2012) the elite Cannes Lions advertising festival introduced a new category for awards called “Best Mobile Advertisements”.

Late Steve Jobs too is responsible for the increase in mobile advertising. He made big screens fashionable, and today all smartphones have oversized screens. This gives advertisers space to place their advertisements with minimum annoyance to the user. Moreover, thanks to the advancement in ‘Analytics’ there are now softwares that give you exact details about the performance of your mobile advertisements. What in turn it means is that for the first time marketers have a clear idea of whether their advertisement is effective or not, if its reaching the right customers etc.

If Apple showed the world the benefits of a large mobile phone screen then Samsung has shown marketers how to make good use of it. The new Samsung Galaxy S4 launched a few days back has an interesting feature called the ‘smart pause’. Utilizing the phone’s facial recognition software, videos will pause whenever a viewer looks away. What it would mean to marketers is, it would give them an idea of how engaging their content is. If its relevant the most viewers would not look away, it’s as simple as that. Of course, the feature has yet to prove itself, but the point here is everybody is looking at the mobile for the next big leap. Mobile marketing, be it through mobile ads or mobile videos, is going to grow.

Mobile marketing is soon going to become the most practical way of marketing your goods or services. The possibilities are almost limitless. There are mobile apps, mobile web, digital advertising and a plethora of other channels available to marketers to help them create marketing campaigns. If you are a marketer you need to seriously start planning around this. The only thing stopping you will be your creativity.

The number of mobile phone owners is increasing exponentially, the number of people owning smartphones is increasing (according to a recent statistic, 1.038 billion smartphones are in use, which in simple words means that 1 in every 6.7 people on the planet use one), the availability of WiFi is increasing. The number of people using the mobile to browse the web is increasing very fast as compared to desktop browsing, which revealed an interesting phenomena that 67% of mobile web users are more likely to buy from a mobile-friendly website and an almost equal number said they would shift to a competitor’s website if it was mobile friendly (a survey by Moovweb showed that almost 52% of the retailers surveyed did not have a mobile friendly website). That just makes perfect business sense to think mobile. Every smart marketer is today thinking beyond traditional media and shifting to mobile and social. It’s time you did the same.